Question 1

What should I expect with RNR mobile services?

Accepted Answer

Your service professional will arrive 15 minutes prior to the start time on the day of your service in order to set up equipment and gather any information necessary for the safety of both the client and provider.

You will receive a text letting you know your service professional is on their way along with their expected time of arrival (ETA). Once they have arrived, you will receive a call letting you know your service professional has arrived. They will meet you outside in the parking lot or your front door for approval to enter the space for the service.

If services are requested in the home, we ask you to clear an 8x10 space near the front entrance for safety reasons.  Likewise, any tripping hazards or pets must be clear from the entrance, walkway, and service area.

Once in the service space or home, your provider will set up all equipment necessary and may ask you questions related to your service. They will need access to a bathroom if necessary or kitchen sink to wash hands.

From there, your experience will be exactly like that of which you may experience in a spa or clinic setting! The best part about the convenience of your experience is you don't have to worry about traffic, parking, or weather.

Question 2

How far will you travel for a client?

Accepted Answer

Anywhere! See below for the travel fee breakdown.

Question 3

What is your travel fee breakdown?

Accepted Answer

0-30 miles ($0/mile)
31-45 miles ($1/mile)
46-60 miles (1.50/mile)
60+ miles ($2/mile)
*Mileage starts in Terre Haute, IN and back

Question 4

Where are you driving from?

Accepted Answer

Terre Haute, IN.

In some cases, if we are in a location where we have an event or seeing multiple clients, we will accommodate your request on that day, which will significantly bring the travel fee cost down.

Question 5

Do you have a physical location?

Accepted Answer

Yes! RNR is now offering in-shop services at Shaw Salon & Spa located upstairs at 2314 Wabash Avenue in Terre Haute, IN.

Deposits are not required for in-shop services. 
Rates are as follows:
60 minutes - $60
90 minutes - $90
120 minutes - $120

We are still offering mobile services that must be booked at least 3 days in advance to allow for planning and travel time. Consultations are still required.

Question 6

What forms of payment do you accept?

Accepted Answer

Cash and Check preferred. 
We also accept Visa, PayPal, CashApp, & Venmo for an additional $5 fee.

*Card deposit is required for mobile  services. You will receive a discount with cash payment for your service fee that will be determined during the consultation.

Question 7

What is your cancellation policy?

Accepted Answer

We ask all clients that need to cancel to do so within 72 hours before their scheduled appointment time.

There will be a 50% non-refundable fee for the original appointment cost that will be charged for clients that cancel or reschedule within 72 hours per your service provider's discretion.

In addition, if you have confirmed your appointment through text or email within 72 hours of your appointment and cancel within 24 hours or fail to show up, you will be charged 100% of the appointment cost.

This cancellation policy also applies for if and when a package of services is purchased. 
Your package of services must be used within 3 months (90 days). At which point you have not used these credits within this timeframe, they are only valid for the remaining calendar year and are non-refundable thereafter.

In special circumstances, such as emergencies, we encourage you to reach out as soon as possible. We will consider requests on a case-by-case basis. If you have any questions or need to process a cancellation, please contact us. Thank you for your understanding; we look forward to serving you!.

Question 8

Do I need to pay a deposit for a service?

Accepted Answer

Yes, deposits are required for only mobile services.
When scheduling your mobile service, card payment will be required to hold your appointment date and time.

The deposit fee goes towards the total cost of the service and includes any form of electronic transaction required for successful payment. This is a non-refundable fee.

All deposits include up to 60 minutes of round-trip travel time along with any hauling of equipment. 
Additional travel fees will incur for additional mileage.

Deposits are not required for in-shop or vendor event services.

Question 9

Are consultations required for every service?

Accepted Answer

Yes, free consultations are required for most services and will take up to 45 minutes in some cases depending on the type of service.

Consultations are remote (over the phone) or virtual (via video Zoom call) for all mobile services and are necessary to ensure the service provider receives all the essential information in order to provide a safe, welcoming, and healing experience per the client's needs or goals. Consultations are still required for in-shop or vendor event services.

For returning clients, we will still need to host a conversation before your service to ensure you receive the quality of service we aim to uphold. Failure to consult before your service does not guarantee you will receive any discounts or promotional offers and may result in being charged up to full price for the service.

Question 10

What is the fee breakdown for a service?

Accepted Answer

Mobile services:
Overall fee = (Deposit fee) + (Service fee)

- Deposit fee = Consultation + electronic card transaction fee + travel fee + hauling of equipment / service materials
*additional travel fee for 30+ miles from Terre Haute, IN and back

- Service fee = discount + cost for the service ($1/minute) + "add ons"
*only one discount can be applied per service, unless otherwise agreed upon during your consultation

In-shop services:
Overall fee (includes consultation & "add-ons")

Question 11

Do you offer discounts?

Accepted Answer

Yes! Discounts will be discussed during the consultation.

We offer 10+ discounts and other promotional offers throughout the year for financial assistance in order to bring you affordable and accessible preventative care.

Question 12

Do you have any days of the week you offer discounted services?

Accepted Answer

Yes! For our second year of service (August 2025 - August 2026), we are waiving the deposit fee on Wednesdays for only our 60-minute services.

For new clients, the 60-minute rate is only $50!
For a first-time returning client, The 60-minute rate will be $54.
For a second+ time returning client, the rate returns to $1/minute, or $60. But don't worry, you will still be eligible for the many other discounts we offer!

*A $5 fee will still apply if paying your remaining service balance with card payment.
*If you live outside of the 30-mile radius where we are currently providing services, an additional travel fee will still apply. See the travel fee details above.

Question 13

Do you accept Insurance?

Accepted Answer

At this time we do not accept insurance.

However, we are willing to work with you individually regarding your unique financial situation  with our many discounts and promotional offers. It is advised you contact us directly so we can consult with you personally in order to best serve you.

Question 14

Is tipping required?

Accepted Answer

Tipping or providing gratuity for your wellness professional is completely optional and not required.

If you enjoyed your experience, a preferred cash tip or any amount of gratuity is graciously appreciated as a percentage will go towards helping create more access and affordability to those who are in significant crisis.

Our pricing only accounts for the service provided to you within your home or public space of choice.

Question 15

Do you offer gift certificates or specials?

Accepted Answer

Yes! Gift certificates are available at all times and never expire.

We offer gift certificates at both $100 and $150 in value. 
- Buy 3 $100, get 1 hour free
- Buy 3 $150, get 1 90-minute session free

RNR runs promotions throughout the year. Those can be found on the business' Facebook page.

*Our annual $100 off any program or group event starts October 1 and runs through March 31, 2026!

Question 16

Do you offer packages?

Accepted Answer

At this time, we do not offer packages since we do offer a variety of discounts and promotions throughout the year.

Our group rates for mobile spa parties are considered an event-only service. Therefore, this service cannot be used for any single individual.

If you are interested in purchasing multiple sessions for a particular service, it is advised you contact us directly so we can consult with you personally in order to best serve you.

Additionally, the cancellation policy applies for if and when a package of services is purchased. 
See the cancellation policy for details above.

Question 17

Do you require a membership?

Accepted Answer

At this time we do not require a membership or contract agreement for services.

Your wellness journey is your responsibility. We aim to provide you with educational tools and insight per our talented and professional staff who are specifically knowledgeable in many areas you may need assistance with.

If you are interested in setting up repeat or routine services, we advise you to reach us directly so we can consult with you to construct a wellness plan tailored towards your goals and needs.

Question 18

How often should I book a massage?

Accepted Answer

This may depend on multiple factors.

1. Severity of the presenting symptoms/concerns
2. Lifestyle
3. Other support/Initiatives
4. Plus many more!

At minimum, we recommend once a month. 
If you have injuries, pain, or specific areas of concern needing more work, we might suggest bi-weekly or once a week. 
This will depend on your body's needs and goals.

Question 19

How often should I book an exercise program?

Accepted Answer

This will depend on your exercise needs or goals.

We suggest starting with building the habit of moving more for at least 10-30 minutes every day. If this is not possible, then try to aim at least 3-4 days each week.

At minimum, we suggest you plan to exercise 1-2 times each week for positive results. Please contact directly to learn more about how we can help you on your wellness journey.

Question 20

What should I do after my massage?

Accepted Answer

It is important to hydrate with water after every session.

Massage boosts the lymphatic and circulatory systems to help clean out toxins and increase prolonged healing of the body after your massage.

Dehydration after massage has been scientifically proven to trigger headaches or sometimes even nausea.

Question 21

What should I do after my exercise session(s)?

Accepted Answer

We advise to hydrate with water and electrolytes after exercise.

It is also beneficial to plan to consume some form of protein or electrolytes within one hour of exercise for optimal recovery.

It is important to recover from an exercise session with gentle forms of restorative movement such as walking. Active recovery also  involves some form of Pilates, Yoga, Thai Chi, or dynamic stretching. This will help to maintain functional range of motion and prevent stiffness and possible soreness within the next 24-48 hours.

The most important thing you can do to recover is to prioritize adequate and quality sleep.

If you are interested in learning more about restorative movement, we would love to provide more insight via consultation to see how we can incorporate this into your wellness plan.

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